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#1

The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service

David Freemantle

2.69 Mb

#2

The BIZ: 50 Little Things That Make a Big Difference to Team Motivation & Leadership

David Freemantle

2.88 Mb

#3

How To Choose

David Freemantle

1.42 Mb

#4

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage

David Freemantle

1.21 Mb